I haven’t read too many start-up histories but Super Pumped is the only one I’ve read that has a significant amount of violence. Uber drivers are pressured to keep driving in adversarial conditions and subsequently murdered. Medallion owners whose prices are undercut by Uber regularly commit suicide. On rare occasions, passengers are assaulted by drivers who slipped through Uber’s lax background checks. Do you think it’s fair to say that Travis Kalanick has a body count?
Lenz: It’s just like being in a family. I grew up with seven brothers and sisters, and if there’s one thing I’ve learned, it’s that you can love someone and be deeply angry at them at the same time. This is a key tension in America: You can love this place and still be pissed at it.
This is a very personal thing for me. I was married to somebody who voted and pushed for policies that I believed were hurting America. The people in my churches, who have loved me through some really difficult times, were also the people I heard saying very homophobic things and hurting others. I love this place where I live, but I also want it to be better.